Patrick Doyle's WOW! Moment

#147 Patrick Doyle, Schaumburg, Illinois

Recently my trusty Tivo Series 2 died. Well, actually my drive crashed. I could have replaced it but I wanted a new TiVo so I told the wife it was fatal. I picked up a used Series 3 HD for $65 and bought a 2TB hard drive. After 3 days of reading and playing with Linux core I was able to get the full 2TB to show. So I now have 2777 hours of TiVo glory.

From there I went over to my local WOW shop (Schaumburg Rocks) and brought my digital box to swap for a M tuner card. I took it home and sent a hit through the automated system. Success on the first try. This is the exact opposite than what I go through with my customers on Comcast. Comcast does not understand I charge my customers a flat rate, and whey they give me the run around, I lose money. With WOW, no problems.

Once again WOW, pick up a card, plug it in, send a hit. AND IT WORKS! Can’t beat that.

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What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

About WOW!

As one of the nation’s leading competitive providers of High-Speed Internet, Cable TV and Phone, we believe in providing our customers simple choices in bundled services. We offer bundles at a fair price that’s guaranteed, and we back up our services with the type of quality experience that every customer deserves. We proudly service communities in the Midwest and Southeast.

Our culture is built upon several fundamental beliefs, among which is The "WOW! Way". We are a group of people who lead with courage, serve with heart, and celebrate with grace. This means everyone works hard to summon the courage to do the right thing, serve each other and our customers with humility, and celebrate our learnings and success with grace. We challenge ourselves each day to do our best and be our best in order to achieve the unexpected.

Editor's Choice

#166 Mike M, Arlington Heights, Illinois

I wanted to write in about how thankful I am of Dan Della Terza and Shi (operator id: WXH). Dan is a regular on the cable forums I read, and is always helpful assisting with technical issues and helping out with peoples questions. He's been a great resource since he joined the forums. Shi was a huge factor for me turning down a very competitive offer I received from an other cable company. She was helped get me on to the right package for an unbeatable price. Hats off to both of them, as they both go the extra mile with customer service!

Fan Favorite

#195 Sharon Tinervin, Elgin, Illinois

I purchased a new TV and had no clue how to set it up. I called WOW and was told someone would be out on Saturday between 8 a.m. and 8 p.m. Needless to say I wasn't happy about the hours I had to sit and wait BUT Tony, Broadband Technician, was here at 11:15 a.m., set up my Smart TV and walked me through everything I needed to know about it! I couldn't have gotten that with Comcast. I am forever grateful to Tony for being patient with me :-) WOW is right!!!

#209 Brooke Westlake, Canton, Michigan

The sales team may have offered me a deal to keep me for a few extra months, but the technician is why I now plan on sticking around. He came to install an HD DVR. Before he even got to where my TV was, he requested to check out some other cables because my signal wasn't as strong as he thought it should be. Turns out, a few cables were hooked up incorrectly years ago and the various techs in the past 4 years since I've owned the place never mentioned a thing. After that fix, he inquired about things I like/dislike about my service. I mentioned that I wasn't a fan of the guide and then, after he installed ...

#197 Hallie Lukasik, Calumet City, Illinois

After a teck came out. The Network guys looked over our setup. Then a few more folks got involved in our issues, which all took some time. The folks in dispatch semt out Robert Z. ( I D Number 2414 ) He went over ALL our set-up and local equipment with the intelegence and drive of a bloodhound on the hunt for problems or issues. What he found was several small issues. He started at the pole, and with knowledge and skill shot the entire network piece by every little piece down. He ended at the back of the D V R. My house is prewired ( all thu pipe ) and not the easyest to understand. He tore thu ...

#177 Pamela Kowal, Calumet City, Illinois

I just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues I was experiencing. When it was apparent not everything could be rectified with a phone call he set me up for service with a technician. He was frantically typing away, taking copius notes and reiterating information back to me to check for accuracy in content; that was much appreciated! He also looked up a credit I was supposed to receive on my ...

#165 Sarah Yetzer, Columbus, Ohio

Will came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he left.

#159 Paula McAleese, Schaumburg, Illinois

I was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW remote & TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. ...

#164 Russ Kirchhoff, Naperville, Illinois

After 14 years of good service with WOW! I thought I'd give another service a try to see if the "grass was greener", and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and others on the team were successful. Their professionalism, product knowledge and genuine customer service paid off and I am back. They did their company proud and should be commended. In these days of mediocre service, Shi and the others at WOW! were shining examples of what good customer service can be. Thank you!

#175 Sarah Foster, Reynoldsburg, Ohio

We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called them. Three times. They kept saying it wasn't their box OR that they had no idea what I was talking about OR that they couldn't send a tech because we didn't have an account. In desperation, my husband suggested calling WOW because "maybe" the contractor was wrong. WOW immediately sent a technician who verified that the box belonged to your competitor. When I told ...

#171 diane koch, middleburg hts , Ohio

Recently had some issues with internet and phone....tech # 5613 came out on a Saturday night and went what I feel was over and above....we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard to NOT getting snow on the carpets.....Thanks for a job well done!!

#163 Eugene Madison, Naperville, Illinois

We have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem in seconds and fixed it within a few minutes. We had put off for some time before calling for a technician because we just did not want to waste a lot of time waiting for the repair to be done, but Mr. Terry (ID: 2038) fixed problem in minute, allowing us to continue our day with minimum interruptions—WOW!