If you are having connection problems like I was, I hope you are lucky enough to get the best technician, Doran, # 2418. Not only knows all there is to know, persisted until the problem was fixed, which consisted of being on a ladder in a rain storm, lightening and thunder! Thankfully all was well, and you won’t find a more caring , kind and gentlemanly service technician. Why can’t all service people be this way? Hopefully Dorian gets recognized for all his great work. Thanks again for giving me back the service I had sorely missed.!