I have been a WOW customer in Columbus, Ohio since the day they arrived. Whenever I have called customer service, I have not only been pleased with the professionalism, but the friendliness of the reps as well. I actually had a couple of conversations yesterday regarding my new digital adapter, and I am sorry that I am unable to name the reps I talked to, but both experiences were awesome. Thanks, WOW. Continue hiring the best, and I will never change cable companies.