WOW! Moments

Pamela Kowal - Calumet City, Illinois

user — Thu, 26 Apr 2012 21:36:06 +0000

I just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues I was experiencing. When it was apparent not everything could be rectified with a phone call he set me up for service with a technician. He was frantically typing away, taking copius notes and reiterating information back to me to check for accuracy in content; that was much appreciated! He also looked up a credit I was supposed to receive on my bill back in February (and did not) and corrected that for me. I think that when someone does a superb job they should receive accolades for that job…and Terrance is deserving of those accolades, he made my day speaking with someone as knowledgeable, thoughtful and courteous as he was. A glowing example of what customer service in America should again be!

LYNETTE BURTON - CHICAGO, Illinois

user — Mon, 02 Apr 2012 21:57:19 +0000

WELL TO MY SURPRISE AND I MEAN SURPRISE MY WOW REPRESENTATIVE TOLD ME THAT I DIDN’T HAVE TO PURCHASE OR BUNDLE MY CURRENT CABLE , I ALREADY HAD WHAT I REQUESTED AND HE ALSO SHOWED ME HOW TO UNDERSTAND THE PROGRAMS IN MY WOW PACKAGE!

Sarah Yetzer - Columbus, Ohio

user — Thu, 29 Mar 2012 20:52:06 +0000

Will came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he left.

Paula McAleese - Schaumburg, Illinois

user — Thu, 22 Mar 2012 20:03:21 +0000

I was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW remote & TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. Got a new TV this week and was using both TV and WOW remote. He went above & beyond (in a snowstorm with other appts to attend to) and programmed my main TV remote & explained. He also replaced my remote since I have a very OLD one & it wasn’t work well. He made 2 trips to his van to accomplish all of this. Again, in a snowstorm. Weekly, I received Comcast mailers and if WOW continues to provide this type of customer service – I will never switch! Brian Gonski is the perfect example of outstanding customer service. WOW should be very lucky to have him! He deserves a raise!!!! Thank you Signed Paula ‘a happy customer’ McAleese

Russ Kirchhoff - Naperville, Illinois

user — Thu, 22 Mar 2012 19:58:23 +0000

After 14 years of good service with WOW! I thought I’d give another service a try to see if the “grass was greener”, and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and others on the team were successful. Their professionalism, product knowledge and genuine customer service paid off and I am back. They did their company proud and should be commended. In these days of mediocre service, Shi and the others at WOW! were shining examples of what good customer service can be. Thank you!

Sarah Foster - Reynoldsburg, Ohio

user — Thu, 22 Mar 2012 19:53:21 +0000

We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called them. Three times. They kept saying it wasn’t their box OR that they had no idea what I was talking about OR that they couldn’t send a tech because we didn’t have an account. In desperation, my husband suggested calling WOW because “maybe” the contractor was wrong. WOW immediately sent a technician who verified that the box belonged to your competitor. When I told him I had tried calling them 3 times already, he gave me a name for the person in charge of those boxes for your competitor. I was on the phone with your competitor and was being told that they “didn’t know who I was asking for” when the doorbell rang again. It was your technician. He was holding an index card with the man’s name and phone number. He’d done a little calling of his own and got me his direct telephone number. Can you wonder why I had to refrain myself from kissing his feet? Not only was my fruitless search to get the box fixed over, but the competitor was pleased to have the house owner monitoring the box and calling directly whenever there were issues. THANK YOU WOW!

diane koch - middleburg hts , Ohio

user — Thu, 22 Mar 2012 19:51:20 +0000

Recently had some issues with internet and phone….tech # 5613 came out on a Saturday night and went what I feel was over and above….we had just had a major snowfall and he had to spend a lot of time on the roof and out in the backyard. Very respectful in the house with regard to NOT getting snow on the carpets…..Thanks for a job well done!!

Eugene Madison - Naperville, Illinois

user — Thu, 22 Mar 2012 19:49:25 +0000

We have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem in seconds and fixed it within a few minutes. We had put off for some time before calling for a technician because we just did not want to waste a lot of time waiting for the repair to be done, but Mr. Terry (ID: 2038) fixed problem in minute, allowing us to continue our day with minimum interruptions—WOW!

Daniel Summers - Arlington Heights, Illinois

user — Thu, 22 Mar 2012 19:21:22 +0000

I tried several other services, they didn’t care. I was unable to barely connect to the internet, they nailed the modem to the wall, made a mess, service outages in the middle of the last superbowl!!!! A rep from wow showed up my door one night and I was in a good mood and talked to him. I knew I was taking a risk because of the rotten service I had gotten in the past from other providers and was ready to just read books instead. He was friendly, intelligent, knew all about the packages!
I am very happy! Keep up the great work! Thank you for remembering the customer!!! You can take over if you keep at it!!!!

Jason Conner - Garden City, Michigan

user — Thu, 22 Mar 2012 19:13:17 +0000

I recently moved to a new city and didn’t think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I’ll just call them AB&C. I had to have a technician out several times to the point where I just gave up. I decided to double check to see if WOW was available and it was. I was basically begging to come back to WOW because I have never had any problems with them. When I called the customer service line, I was so impressed by the service politeness and great service so far, then they said they would have a technician out the next day within a two hour window instead of 4 hours like the other company. The next morning 10 minutes into my two hour window, the technician arrived and had my cable and internet installed within an hour of arriving.
As the technician was doing the installation, I was chatting with him and so impressed with his friendliness and courtesy, that once he left, I decided to complete the survey to let the company know about all the great service I received. While I was on their website, I noticed that they were hiring, and I loved the service so much that I felt that I just had to apply and be a part of such a team of great employees ( even though I am already employed). I start in two weeks and cannot wait to be part of such a great team.