WOW! Moments

Ashton Kuykendall - Columbus, Ohio

user — Wed, 12 Sep 2012 16:28:11 +0000

I called in to upgrade my service, I spoke to Richard, number-W6E. He was so helpful, he got me the best discounts and he upgraded my plan so fast. Best customer service I have ever had! Thank you WOW!

James Czyznikiewicz - Oak Forest, Illinois

user — Wed, 12 Sep 2012 16:27:57 +0000

Our cable line was knocked down by a truck and we needed it repaired quick. Seeing that the tech couldn’t get out to us because of an extensive job he was doing, field supervisor David came out himself and fixed the problem. He installed a new line to our house and we were up and running very quickly, our business relies on our fax machine. He was very friendly and helpful. Thank you WOW and thank you David.

SHEILA KINCADE - DESPLAINES, Illinois

user — Wed, 12 Sep 2012 16:27:08 +0000

After many years of cable services I am finally happy. I was afraid to get another cable service after dealing with two other cable companies. For the first time in years I called A CUSTOMER SERVICE LINE AND SOMEONE PICKED-UP THE PHONE. I ALMOST CRIED….IT IS A WONDERFUL THING TO BE ABLE TO TALK TO SOMEONE AND DON’T HAVE TO WAIT AND WAIT AND WAIT. AT FIRST I SAID OK! I CALLED AGAIN AND I GOT SOMEONE AND SHE WAS WONDERFUL. THE WORLD HAS CHANGED SO MUCH SINCE I WAS A LITTLE GIRL. SOMETIMES IT’S JUST BETTER TO KEEP THINGS THE WAY THEY USE TO BE. THANK YOU WOW!…I LOVE MY CABLE. I SEE WAY YOU NAMED YOUR COMPANY WOW.

PLEASE DON’T CHANGE….

Sharon Tinervin - Elgin, Illinois

user — Wed, 12 Sep 2012 16:26:04 +0000

I purchased a new TV and had no clue how to set it up. I called WOW and was told someone would be out on Saturday between 8 a.m. and 8 p.m. Needless to say I wasn’t happy about the hours I had to sit and wait BUT Tony, Broadband Technician, was here at 11:15 a.m., set up my Smart TV and walked me through everything I needed to know about it! I couldn’t have gotten that with Comcast. I am forever grateful to Tony for being patient with me WOW is right!!!

nicole kibbe - dearborn heights, Michigan

user — Wed, 12 Sep 2012 16:25:41 +0000

I would really like to thank the customer representatives at WOW! On such a tight budget these days, they were able to give me better service for a lower price!!! The representatives were so polite and caring. I almost made a huge mistake by changing providers and am so pleased with the WOW! team and would never think of switching companies again! There are no hidden fees or scams with this company and the service men always do a great job. Thank you so much WOW! This is really a good company who really cares about its customers and aren’t out there just to make a buck. Way to go WOW!

Brenda Jeffers - Evansville, Indiana

user — Wed, 12 Sep 2012 16:23:24 +0000

Wonderful customer service–the best!

Shawn Kreczmer - Hammond, Indiana

user — Wed, 12 Sep 2012 16:22:09 +0000

I was recently doing some comparison bundle package shopping. I currently have 3 choices in my area.
When I called up W.O.W. and spoke to operator WE3 and told him I was shopping around he was able to
NOT only keep me as a customer. He was able to do some up grading on my bundle package at no additional charge. Yes, I said WOW! , that is fantastic. I’m staying with WOW. Thanks again WOW.

Brooke Westlake - Canton, Michigan

user — Wed, 12 Sep 2012 16:21:50 +0000

The sales team may have offered me a deal to keep me for a few extra months, but the technician is why I now plan on sticking around. He came to install an HD DVR. Before he even got to where my TV was, he requested to check out some other cables because my signal wasn’t as strong as he thought it should be. Turns out, a few cables were hooked up incorrectly years ago and the various techs in the past 4 years since I’ve owned the place never mentioned a thing. After that fix, he inquired about things I like/dislike about my service. I mentioned that I wasn’t a fan of the guide and then, after he installed the DVR, I made fun of its appearance in contrast to my decor. Next thing I know, he is on the phone getting me an upgraded DVR that 1) had a new guide with better functionality, and 2) matched my decor!! 24 hours later, he was back at my place to install it and wouldn’t you know it, the video card in the new box wasn’t working. It was getting later and I know he was probably supposed to be getting off of work and I was likely his last stop. Instead of rescheduling with me, he called up everyone he knew to find someone in the area that had another box (really, he called 3-4 different people). He finally found a guy, went and picked it up from him, and now I have a great new DVR that I have no complaints about. I stupidly forgot his name, but his tech ID is 7161. Many thanks to him for going those lots of extra miles!

Heather N - Birmingham, Michigan

user — Wed, 12 Sep 2012 16:20:42 +0000

After waiting for a week for Comcast to bother scheduling a technician, I went in search of another option. While my fiancee sat on hold with Comcast to cancel our appointment for over an hour, I called W-O-W and Alice answered almost immediately — and I’m pretty sure she moonlights as a superhero! She sent a technician out the NEXT DAY! My tech, Nick, called and was able to come earlier than scheduled (which meant we could get cable before the game!). He even stopped to talk to my downstairs neighbors to make sure that his truck wasn’t blocking them in.

Nick went through all my options, as a renter, and even laughed at my I-just-moved-and-I’m-frazzled jokes. He made sure everything was working and gave me a quick run through on how to use my all my new toys.

Wow is WOW!

Chris Manning - Wayne, Michigan

user — Wed, 12 Sep 2012 16:20:21 +0000

Once again, WOW has come through with an understanding , thoughtful Customer Service department and I have to mention Mitzi and Shawna for their help. In our area here in southeastern Michigan,since WOW took
over the old Americast, ownership stated that they would focus on customer service as the top priority and
that has been my experience since day one. Tell your friends about the service , we can help WOW expand
in hope that they can live up to the statement made a few years back in a two page statement in the local News and Free Press that they will remain committed to investing in a quality product and let the customer service do all the advertising. When anybody asks , “Who is your cable provider?” , all I can say is WOW !